Questions? Start here.
The basics, without the technical talk. If something still isn’t clear, ask Matt.
Getting started
Is the redesign draft really free?
Yes. You can see a first redesign draft with no upfront payment and no obligation to continue.
What do you need from me?
Your current website address, business name, email address, and a little about what you’d like to improve. You don’t need to write a technical plan. Please don’t send passwords.
What if I don’t have a website yet?
Contact Matt to discuss your business and the right starting point for a new site. The redesign form is for businesses with an existing website.
Pricing and your website
What happens if I like the draft?
Matt quotes a flat annual package covering your redesign, hosting, and agreed edits. You review the price and what’s included before deciding to go ahead.
How does the yearly renewal work?
The package renews annually. Your quote sets out the renewal terms. Review those with Matt before making a commitment.
Are all future changes included?
The edits covered are agreed in your quote. If you need something beyond that scope, discuss it with Matt first. This is not a promise of unlimited changes.
Will requesting a draft change my current website?
No. Your existing site stays as it is while you review the draft. A move to the new design happens only after you agree to it.
Can I keep my logo, photos, and existing content?
Tell Matt what you want to keep. Existing website content can be part of the redesign; agree what will carry over and make sure you have permission to use any supplied images.
Help from a real person
Who will I be working with?
Matt Higgins, the person behind Dragon Wings Technologies in New Hampshire. Meet Matt and learn a little about his website and technology work.
Do you still offer remote support?
Yes. The remote-support page includes the current customer plug-in and unattended setup options. Speak with Matt first. Only install unattended access if you have agreed to that arrangement.
What happens when I send a redesign request?
Your details and website address are sent to DWT for processing. Matt reviews the results and follows up using the email address you provide. Sending a request does not change your existing website, create an account, or charge you. The member portal is currently unavailable.